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This document describes how an individual can claim JSP online, employment or with aid from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers need to declare as soon as possible online via the Services Australia site.

To get approved for JSP a person need to:

- be of for JSP

satisfy Australian home requirements for JSP
be out of work, and
searching for work and ready to take part in activities that increase their opportunities of discovering a job, or
not able to work, study or look for work due to medical condition, illness or injury, or
utilized or studying full-time and are not able to carry out these due to a medical condition, illness or injury and work or research study to go back to

If the customer has actually indicated they are unable to work due to a temporary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers declaring JSP

A DSP customer whose payments have actually been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:

- they are still working 30 or more hours each week, and
their earnings falls listed below the JSP earnings test cut-off

For instance, a self-employed DSP client is still working 30 hours per week, but their income has decreased. See Rates and Thresholds.

In all cases, examine if the consumer is qualified to have their DSP restored before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they end up being qualified they should provide their checking account balances, evidence of earnings and employment separation information.

Customers can begin an early claim online. They will be able to finish Your personal details, Your situations and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer questions to answer in the online claim.

Customers can not finish Review and Confirm, Next actions or send the claim online up until within 14 days of being qualified for JSP. They will get a pointer notification 2 week before the eligibility date.

A detained individual may lodge a claim as much as 3 weeks before release from prison. These claims are not considered early claims as the client is qualified however not payable when they claim.

Customers transferring from an existing income support payment can lodge an early claim up to 28 days before the date of qualification.

Online claims

Customers need to produce a myGov account and connect their Centrelink online account to it.

Once the customer has actually connected their Centrelink online account to myGov, to begin an online claim for JSP they must:

- sign in to myGov and gain access to their connected Centrelink online account
guarantee their individual information are appropriate. From the menu, select the My information > Personal and contact details > My profile to make updates
from the menu, choose Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a lowered concern set as part of their online claim if they are:

- presently in invoice of an earnings support payment, or
have cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a job exists to the customer on their Centrelink online account homepage up to 28 days prior to losing qualification for their present payment.

The task will permit the customer to carry out a streamlined claim procedure to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for consumers deemed unable or unsuitable to finish an online claim or candidates. ACC ought to likewise be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC implies:

- the customer can begin a claim online and a Service Officer can take it over, or
a Service Officer can help a customer start a claim which can then be completed by the customer in their Centrelink online account

Remote consumers

If the customer lives in a remote location and normally utilizes an agent, Remote Service Centre, or phone to do business and employment is unable or unsuitable to finish an online claim, the customer must be transferred to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) team provides specialised remote service for recognized remote consumers.

The consumer must have:

- the remote indication revealing on the Customer Overview, or
a residential address in a remote area

To check the address is in a remote place:

- browse the town name in Office Locator
see the Towns Result List
see the Remoteness column

Customers with candidate plans

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, provide an online claim first. If they decrease the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.

If a nominee is declaring on behalf of a person, motivate the candidate to help the person claim JSP using the person's Centrelink online account. If the nominee is not able or reluctant to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some scenarios, employment it may not be sensible for a consumer to finish all Required jobs prior to submitting their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually stopped briefly all Moving to a Location of Lower Employment Prospects (MALEP) assessments.

If the customer has actually moved address within the previous 26 weeks, Services Australia must determine if they have actually decreased their work potential customers by transferring to a new area.

If this is the case, the Service Officer must investigate a possible MALEP employment related exemption duration.

Unemployed due to a voluntary act or misbehavior

If the customer has actually voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to declaring, a joblessness failure or a Joblessness Non-Payment Period (UNPP) may have taken place.

Do not generate compliance action till the Employment Separation Certificate (SU1) (or employment equivalent) and/or supporting evidence is gotten to identify a non-compliance event has taken place.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job seekers undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are qualified for a referral to a Labor force Australia or other specialist service provider, will have an initial consultation scheduled throughout the Participation Interview. Attending this very first supplier consultation is referred to as the job candidate's RapidConnect requirement.

Most of the times, meeting RapidConnect requirements will identify the start date of the job applicant's earnings support payment. Note: this is subject to job seekers fulfilling any waiting durations and qualification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new job candidates to the Workforce Australia online work service. This omits job candidates living in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have been receiving an income assistance payment or allowance for 9 or more continuous months might be entitled to a greater rate of payment. The system will instantly compute this and apply the proper rate for eligible clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might present to clients throughout their online claim. Employer details, name and ABN, will exist to the consumer if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to verify the employer within the claim. If a client verifies the employer, as soon as on payment, STP pre-filled earnings will be provided to the customer when they report. If the consumer does not validate the employer, as soon as on payment, the STP employer might present to the customer once again when they report.