We'll guide you through the claim procedure.
This guide will ask you a question and based on your answer show you another question or outcome.
Before you begin, examine if you're qualified for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in progress?
3: You can track your claim for JobSeeker Payment
You might need to provide supporting documents to advance your claim.
We'll let you know the outcome of your claim. We'll send a message to your myGov Inbox.
If you don't get electronic letters, we'll send you a letter in the mail.
If you believe we've slipped up you can ask us to evaluate our choice.
We can assist if you remain in monetary challenge or require unique support while we process your claim.
4: Are you claiming JobSeeker Payment for yourself?
5: Do you have a Nominee arrangement in location?
To claim on someone else's behalf you should be authorised.
The individual you're declaring for must choose you to be their Centrelink Correspondence Nominee.
6: Adding a Nominee arrangement
You require to have a plan in location to declare on someone else's behalf.
The person you're claiming for will require to start the procedure. Read about how to add a Nominee plan using your online account.
7: Do you wish to declare online?
The simplest method is to claim online.
8: You can claim over the phone
If you can't declare online, employment call us on the Centrelink Employment Services line.
You don't need to go to a service centre to make a claim. If you're feeling weak, or require to separate yourself at home, please don't visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to declare
To claim a payment you require a myGov account connected to Centrelink. If you don't have a myGov account, it's simple to produce one.
To link Centrelink you'll need your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To declare a payment you require Centrelink connected to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.
Follow these steps to connect to Centrelink and make a claim.
1. In myGov, choose View and link services.
2. Under Link a service find Centrelink and choose Link.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Start.
7. Select Apply for JobSeeker Payment then follow the triggers to finish your claim.
13: Create a myGov account and show who you are to link to Centrelink
To claim a payment you require a Centrelink online account connected to myGov. If you don't have a myGov account, it's simple to create one.
Follow these steps.
1. Go to myGov and select Create an account.
2. Read the Regards to usage. If you concur to the terms, select I agree.
3. Enter your email address, then validate this address utilizing a code we email to you. Your myGov account need to utilize an unique e-mail address. You can't use the same email for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you'll get a code sent to it each time you sign in to your myGov account.
5. Create a password and 3 secret concerns and get in responses.
6. You've produced your myGov account, choose Continue to myGov.
After you prove who you are through myGov by entering some details about you, you'll get a CRN. We'll inspect if you currently have a CRN or produce one and link Centrelink to your myGov account.
14: Prove who you are to link Centrelink
1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the to enter your identity details.
4. Enter information from your Medicare card.
5. Enter some personal information and we'll check them against our records.
6. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll need identity information from among these documents: - current Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll likewise require identity information from one of these documents:
- Australian motorist licence - ImmiCard issued by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now begin your claim for a payment. Before you can send your claim, you'll require to go to a service centre to finish our identity requirements. You'll require to provide us an acceptable picture identity document along with any other files we may request for.
If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to claim after you develop your myGov account and link to Centrelink
16: employment Is your myGov account linked to Centrelink?
You need to connect your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you don't have one or can't remember your Centrelink Customer Reference Number (CRN), select No.
18: Check in to myGov and prove who you are to link Centrelink
To declare a payment online, you'll require to do both the following:
- link your Centrelink online account to myGov - show your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is currently the only Digital Identity supplier that supplies the strong level Digital Identity needed for Centrelink.
Download and use the myGovID app to get a strong level Digital Identity. You'll need to enter your personal details, details from your identity documents and verify your photo.
Learn how to set up the myGovID app on the myGovID site.
Once you have a strong level Digital Identity, follow these steps to connect Centrelink and prove your identity.
1. Check in to myGov.
- Select View and link services, then select Centrelink.
- Give your permission to share your information with Centrelink.
- Select No to Do you have or know your CRN?
- Select Get started in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other details about you.
If you can't prove your identity online, call us on the Centrelink Employment Services line.
19: How to declare after connecting Centrelink to your myGov
Once your Centrelink online account is linked to myGov, you can apply online.
1. Check in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers select Begin.
- Select Obtain JobSeeker Payment then follow the triggers to finish your claim.
20: employment Sign in to myGov and make a claim in Centrelink
If your Centrelink online account is connected to myGov, you can apply online.
To do this:
1. Check in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers select Get started.
- Select Look For JobSeeker Payment and follow the triggers to complete your claim.
We'll tell you if you need to do anything else to finish your claim. We might ask you send supporting documents to submit your claim.
You can finish these steps up to 13 weeks before your situations alter. You can then send your claim 2 week before your situations alter. We'll call you to remind you to do this.
21: Sign in to myGov and link to Centrelink with your CRN to claim
To claim a payment you require a Centrelink online account connected to myGov. When you have a CRN we can create a Centrelink online represent you and link it to your myGov.
Follow these actions:
1. Check in to myGov. - Select View and link services, then choose Centrelink.
- Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
- Select Centrelink from your connected services.
- Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers select Begin.
- Select Request JobSeeker Payment and follow the prompts to finish your claim.
We'll tell you if you need to do anything else to complete your claim. We might ask you for supporting documents to submit your claim.
22: After you declare by phone
We'll call you if we need more information.
We'll send you a letter to let you know your claim outcome. If your claim succeeds, employment we'll let you know:
- when you'll get your very first payment
- how much you'll get.
23: After you claim online
After you submit your claim online, you'll get an invoice informing you:
- the ID variety of your claim - the date we estimate your claim will be complete.
If your Centrelink online account is linked to myGov, indication in now to track your claim online.
Check in to myGov
You can likewise utilize the Express Plus Centrelink mobile app.
If you do not agree with our decision call us on the Centrelink Employment Services line. If you still don't agree, you can ask us to examine our decision.
To do your business with us, create a myGov account and link it to Centrelink.
You need to prove your identity before you declare a payment or service.
When you claim a payment or service, we'll ask you for some documents to support your claim.
If you or your partner quit working, or modification from full time to casual work we'll require an Employment Separation Certificate from you in some situations.
You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, update your information and get payments for you.