Update 'Claiming JobSeeker Payment (JSP) 001-19051501'

Claiming-JobSeeker-Payment-%28JSP%29-001-19051501.md

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+<br>This document explains how an individual can declare JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).<br>
+<br>JSP eligibility and when to claim<br>
+<br>Customers should declare as quickly as possible online through the Services Australia website.<br>
+<br>To receive JSP a person need to:<br>
+<br>- be of qualifying age for JSP
+- fulfill Australian residence requirements for JSP
+- be out of work, and
+- trying to find work and ready to take part in activities that increase their opportunities of discovering a job, or
+- not able to work, study or look for work due to medical condition, disease or injury, or
+- employed or studying complete time and are not able to carry out these due to a medical condition, health problem or injury and have a job or research study to go back to<br>
+<br>If the customer has suggested they are not able to work due to a temporary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).<br>
+<br>Disability Support Payment (DSP) sus/can RTW customers claiming JSP<br>
+<br>A DSP consumer whose payments have been suspended/ cancelled return to work (RTW) can claim an alternate payment when:<br>
+<br>- they are still working 30 or more hours per week, and
+- their income falls listed below the JSP income test cut-off<br>
+<br>For instance, a self-employed DSP customer is still working 30 hours per week, however their earnings has actually reduced. See Rates and Thresholds.<br>
+<br>In all cases, inspect if the consumer is eligible to have their DSP restored before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).<br>
+<br>Early claims for JSP<br>
+<br>Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they end up being qualified they need to offer their checking account balances, proof of earnings and work separation details.<br>
+<br>Customers can begin an early claim online. They will be able to complete Your individual information, Your scenarios and Your monetary information.<br>
+<br>If making an early claim after a break in payment of 39 weeks or less, the client will have less questions to respond to in the online claim.<br>
+<br>Customers can not finish Review and Confirm, Next steps or submit the claim online till within 14 days of being eligible for JSP. They will get a tip alert 2 week before the eligibility date.<br>
+<br>An apprehended person may lodge a claim approximately 3 weeks before release from jail. These claims are ruled out early claims as the consumer is certified however not payable when they claim.<br>
+<br>Customers moving from an existing income support payment can lodge an early claim approximately 28 days before the date of certification.<br>
+<br>Online claims<br>
+<br>Customers should  a myGov account and link their Centrelink online account to it.<br>
+<br>Once the client has actually linked their Centrelink online account to myGov, to begin an online claim for JSP they should:<br>
+<br>- check in to myGov and access their connected Centrelink online account
+- ensure their individual details are right. From the menu, select the My information > Personal and contact details > My profile to make updates
+- from the menu, choose Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab<br>
+<br>Customers claiming or transferring to JSP will see a lowered concern set as part of their online claim if they are:<br>
+<br>- currently in receipt of an earnings support payment, or
+- have actually cancelled from payment in the last 52 weeks<br>
+<br>[Streamlined](http://lesstagiaires.com) claims<br>
+<br>Sometimes, a task is presented to the client on their Centrelink online account homepage up to 28 days prior to losing certification for their existing payment.<br>
+<br>The job will allow the consumer to undertake a structured claim procedure to submit a claim for JSP.<br>
+<br>See Transfer to JobSeeker Payment (JSP) from another payment.<br>
+<br>Assisted Customer Claims (ACC)<br>
+<br>ACC can be used for customers considered unable or inappropriate to finish an online claim or candidates. ACC must also be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.<br>
+<br>' Channel Hopping' within ACC indicates:<br>
+<br>- the consumer can start a claim online and a Service Officer can take it over, or
+- a Service Officer can assist a consumer begin a claim which can then be completed by the consumer in their Centrelink online account<br>
+<br>Remote consumers<br>
+<br>If the consumer resides in a remote location and usually utilizes a representative, Remote Service Centre, or phone to do company and is unable or inappropriate to finish an online claim, the consumer must be transferred to the Remote Claims Processing (RCP) to begin their ACC.<br>
+<br>The Remote Claims Processing (RCP) team offers specialised remote service for identified remote customers.<br>
+<br>The customer must have:<br>
+<br>- the remote indicator revealing on the Customer Overview, or
+- a domestic address in a remote area<br>
+<br>To inspect the address is in a remote place:<br>
+<br>- search the town name in Office Locator
+- view the Towns Result List
+- see the Remoteness column<br>
+<br>Customers with candidate plans<br>
+<br>Correspondence candidates can send an online claim for JSP on behalf of their principal.<br>
+<br>If a correspondence candidate contacts to declare JSP on behalf of their principal, use an online claim first. If they decline the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.<br>
+<br>If a candidate is claiming on behalf of an individual, motivate the nominee to assist the person claim JSP utilizing the individual's Centrelink online account. If the candidate is not able or reluctant to do so, a Service Officer is to run ACC with the nominee.<br>
+<br>Claim submission exceptions<br>
+<br>In some situations, it may not be affordable for a customer to complete all Required tasks prior to submitting their claim. These include exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).<br>
+<br>Relocating to an Area of Lower [Employment](https://ddsbyowner.com) Prospects (MALEP)<br>
+<br>Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have stopped briefly all Moving to a Location of Lower [Employment](https://findmynext.webconvoy.com) Prospects (MALEP) evaluations.<br>
+<br>If the customer has actually moved address within the previous 26 weeks, Services Australia must identify if they have actually lowered their work prospects by moving to a brand-new location.<br>
+<br>If this holds true,  [employment](https://accc.rcec.sinica.edu.tw/mediawiki/index.php?title=User:ShariTunn63) the Service Officer should examine a possible MALEP work related exemption period.<br>
+<br>Unemployed due to a voluntary act or misconduct<br>
+<br>If the client has actually voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to claiming, an unemployment failure or a Joblessness Non-Payment Period (UNPP) might have happened.<br>
+<br>Do not produce compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to determine a non-compliance event has actually taken place.<br>
+<br>See Unemployment due to a voluntary act or misbehavior.<br>
+<br>RapidConnect<br>
+<br>Most job candidates undergo RapidConnect and are encouraged of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.<br>
+<br>Job seekers who are eligible for a referral to a Workforce Australia or other professional service provider, will have a preliminary consultation booked throughout the Participation Interview. Attending this very first supplier consultation is understood as the job hunter's RapidConnect requirement.<br>
+<br>Most of the times, meeting RapidConnect requirements will figure out the start date of the task seeker's earnings support payment. Note: this goes through task applicants satisfying any waiting durations and certification requirements.<br>
+<br>Mutual responsibility requirements<br>
+<br>The Department of Employment and Workplace Relations (DEWR) will immediately refer new job seekers to the Workforce Australia online work service. This leaves out task hunters residing in Community Development Program (CDP) areas.<br>
+<br>Higher rate of JSP for 55 years and over<br>
+<br>Single customer aged 55 years and over who have actually been receiving an earnings support payment or allowance for 9 or more continuous months might be entitled to a greater rate of payment. The system will automatically compute this and apply the suitable rate for qualified consumers.<br>
+<br>Single Touch Payroll (STP)<br>
+<br>Pre-filled Single Touch Payroll (STP) information might provide to customers throughout their online claim. Employer information, name and ABN, will exist to the consumer if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.<br>
+<br>Customers will have the alternative to validate the employer within the claim. If a client verifies the company, once on payment, STP pre-filled earnings will exist to the client when they report. If the customer does not confirm the company, once on payment, the STP company may present to the client again when they report.<br>