We'll guide you through the claim process.
This guide will ask you a question and based upon your answer reveal you another concern or outcome.
Before you begin, examine if you're qualified for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in development?
3: You can track your claim for JobSeeker Payment
You might need to provide supporting files to advance your claim.
We'll let you know the outcome of your claim. We'll send a message to your myGov Inbox.
If you don't get electronic letters, we'll send you a letter in the mail.
If you believe we've slipped up you can ask us to examine our decision.
We can assist if you're in monetary difficulty or need special help while we process your claim.
4: employment Are you declaring JobSeeker Payment on your own?
5: Do you have a Nominee plan in place?
To claim on someone else's behalf you must be authorised.
The person you're declaring for must choose you to be their Centrelink Correspondence Nominee.
6: Adding a Candidate arrangement
You require to have a plan in location to claim on somebody else's behalf.
The person you're claiming for will need to begin the procedure. Read about how to include a Nominee plan utilizing your online account.
7: employment Do you want to claim online?
The easiest way is to claim online.
8: employment You can declare over the phone
If you can't claim online, call us on the Centrelink Employment Services line.
You don't need to go to a service centre to make a claim. If you're feeling weak, or require to isolate yourself in the house, please don't visit our service centres.
9: Do you have a myGov account?
10: employment Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to claim
To claim a payment you require a myGov account linked to Centrelink. If you don't have a myGov account, it's easy to produce one.
To link Centrelink you'll require your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and employment make your claim
To claim a payment you require Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.
Follow these actions to connect to Centrelink and make a claim.
1. In myGov, employment choose View and link services.
2. Under Link a service find Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Begin.
7. Select Apply for JobSeeker Payment then follow the prompts to finish your claim.
13: Create a myGov account and show who you are to link to Centrelink
To declare a payment you need a Centrelink online account linked to myGov. If you do not have a myGov account, it's simple to produce one.
Follow these actions.
1. Go to myGov and choose Create an account.
2. Read the Terms of usage. If you to the terms, select I concur.
3. Enter your email address, then validate this address using a code we email to you. Your myGov account must use a special email address. You can't use the same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you'll get a code sent to it each time you sign in to your myGov account.
5. Create a password and 3 secret questions and go into answers.
6. You have actually produced your myGov account, select Continue to myGov.
After you show who you are through myGov by entering some details about you, you'll get a CRN. We'll examine if you currently have a CRN or create one and link Centrelink to your myGov account.
14: Prove who you are to link Centrelink
1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
2. Select I need a CRN.
3. Follow the prompts to enter your identity information.
4. Enter information from your Medicare card.
5. Enter some personal details and we'll inspect them versus our records.
6. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll require identity information from among these documents: - present Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll likewise require identity information from one of these files:
- Australian driver licence - ImmiCard provided by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now begin your claim for a payment. Before you can send your claim, you'll require to visit a service centre to complete our identity requirements. You'll require to offer us an acceptable photo identity file along with any other files we might request.
If you can't prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to claim after you create your myGov account and link to Centrelink
16: Is your myGov account linked to Centrelink?
You need to link your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you don't have one or can't remember your Centrelink Customer Reference Number (CRN), select No.
18: Sign in to myGov and prove who you are to connect Centrelink
To declare a payment online, you'll require to do both the following:
- link your Centrelink online account to myGov - show your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is presently the only Digital Identity service provider that supplies the strong level Digital Identity needed for Centrelink.
Download and utilize the myGovID app to get a strong level Digital Identity. You'll need to enter your personal information, information from your identity files and validate your picture.
Discover how to set up the myGovID app on the myGovID website.
Once you have a strong level Digital Identity, follow these actions to link Centrelink and prove your identity.
1. Check in to myGov.
- Select View and link services, then choose Centrelink.
- Give your grant share your information with Centrelink.
- Select No to Do you have or know your CRN?
- Select Begin in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other information about you.
If you can't show your identity online, call us on the Centrelink Employment Services line.
19: How to declare after linking Centrelink to your myGov
Once your Centrelink online account is connected to myGov, you can apply online.
1. Check in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers select Begin.
- Select Get JobSeeker Payment then follow the prompts to complete your claim.
20: Check in to myGov and make a claim in Centrelink
If your Centrelink online account is linked to myGov, you can apply online.
To do this:
1. Check in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers choose Get going.
- Select Apply for JobSeeker Payment and follow the prompts to complete your claim.
We'll inform you if you require to do anything else to finish your claim. We might ask you submit supporting files to submit your claim.
You can finish these actions up to 13 weeks before your circumstances alter. You can then send your claim 14 days before your scenarios alter. We'll contact you to advise you to do this.
21: Check in to myGov and link to Centrelink with your CRN to declare
To claim a payment you require a Centrelink online account linked to myGov. When you have a CRN we can create a Centrelink online account for you and link it to your myGov.
Follow these actions:
1. Sign in to myGov. - Select View and link services, then choose Centrelink.
- Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
- Select Centrelink from your linked services.
- Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers choose Get begun.
- Select Request JobSeeker Payment and follow the triggers to complete your claim.
We'll inform you if you require to do anything else to complete your claim. We might ask you for supporting documents to send your claim.
22: After you claim by phone
We'll contact you if we need more information.
We'll send you a letter to let you know your claim result. If your claim is effective, we'll let you understand:
- when you'll get your first payment
- how much you'll get.
23: After you declare online
After you send your claim online, you'll get an invoice informing you:
- the ID variety of your claim - the date we approximate your claim will be complete.
If your Centrelink online account is connected to myGov, sign in now to track your claim online.
Check in to myGov
You can likewise use the Express Plus Centrelink mobile app.
If you do not concur with our choice call us on the Centrelink Employment Services line. If you still don't agree, you can ask us to evaluate our decision.
To do your business with us, develop a myGov account and employment link it to Centrelink.
You require to show your identity before you declare a payment or service.
When you declare a payment or service, we'll ask you for some files to support your claim.
If you or your partner stop work, or change from full-time to casual work we'll need a Work Separation Certificate from you in some scenarios.
You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your information and get payments for you.