We'll guide you through the claim procedure.
This guide will ask you a concern and based upon your answer reveal you another concern or result.
Before you begin, examine if you're qualified for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in progress?
3: You can track your claim for JobSeeker Payment
You may need to provide supporting files to progress your claim.
We'll let you know the result of your claim. We'll send a message to your myGov Inbox.
If you don't get electronic letters, we'll send you a letter in the mail.
If you think we've made a mistake you can ask us to evaluate our decision.
We can assist if you're in monetary difficulty or need unique support while we process your claim.
4: Are you claiming JobSeeker Payment on your own?
5: Do you have a Nominee plan in location?
To declare on someone else's behalf you need to be authorised.
The person you're declaring for should choose you to be their Centrelink Correspondence Nominee.
6: Adding a Nominee arrangement
You require to have a plan in place to declare on somebody else's behalf.
The individual you're declaring for will need to start the process. Read about how to add a Nominee plan using your online account.
7: Do you wish to declare online?
The simplest way is to claim online.
8: You can claim over the phone
If you can't declare online, call us on the Centrelink Employment Services line.
You do not need to go to a service centre to make a claim. If you're feeling unwell, or require to isolate yourself in your home, please don't visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to declare
To declare a payment you require a myGov account connected to Centrelink. If you don't have a myGov account, it's simple to create one.
To connect Centrelink you'll need your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To declare a payment you require Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.
Follow these actions to link to Centrelink and make a claim.
1. In myGov, choose View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Start.
7. Select Look For JobSeeker Payment then follow the triggers to finish your claim.
13: Create a myGov account and prove who you are to link to Centrelink
To declare a payment you require a Centrelink online account connected to myGov. If you don't have a myGov account, it's easy to create one.
Follow these actions.
1. Go to myGov and choose Create an account.
2. Read the Terms of usage. If you consent to the terms, select I concur.
3. Enter your email address, then verify this address utilizing a code we email to you. Your myGov account must utilize a special email address. You can't use the exact same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you'll get a code sent out to it each time you sign in to your myGov account.
5. Create a password and 3 secret concerns and enter responses.
6. You've produced your myGov account, select Continue to myGov.
After you prove who you are through myGov by entering some information about you, you'll get a CRN. We'll examine if you currently have a CRN or create one and link Centrelink to your myGov account.
14: Prove who you are to link Centrelink
1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the triggers to enter your identity details.
4. Enter details from your Medicare card.
5. Enter some individual details and we'll check them against our records.
6. We'll link Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll require identity information from among these documents: - current Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll also require identity information from one of these files:
- Australian driver licence - ImmiCard provided by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now begin your claim for a payment. Before you can send your claim, you'll require to check out a service centre to finish our identity requirements. You'll require to offer us an appropriate image identity file along with any other documents we might request for.
If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to claim after you create your myGov account and link to Centrelink
16: Is your myGov account connected to Centrelink?
You require to link your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you don't have one or can't remember your Centrelink Customer Reference Number (CRN), choose No.
18: Sign in to myGov and show who you are to connect Centrelink
To declare a payment online, you'll require to do both the following:
- link your Centrelink online account to myGov - prove your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is currently the only Digital Identity supplier that offers the strong level Digital Identity needed for Centrelink.
Download and use the myGovID app to get a strong level Digital Identity. You'll require to enter your individual information, information from your identity files and verify your picture.
Learn how to establish the myGovID app on the myGovID site.
Once you have a strong level Digital Identity, follow these steps to link Centrelink and show your identity.
1. Sign in to myGov.
- Select View and link services, then choose Centrelink.
- Give your permission to share your information with Centrelink.
- Select No to Do you have or understand your CRN?
- Select Get started in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other information about you.
If you can't show your identity online, employment call us on the Centrelink Employment Services line.
19: How to claim after linking Centrelink to your myGov
Once your Centrelink online account is linked to myGov, you can use online.
1. Check in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers choose Start.
- Select Look For JobSeeker Payment then follow the prompts to complete your claim.
20: Check in to myGov and make a claim in Centrelink
If your Centrelink online account is linked to myGov, you can apply online.
To do this:
1. Check in to myGov. - Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers .
- Select Request JobSeeker Payment and follow the prompts to complete your claim.
We'll tell you if you require to do anything else to finish your claim. We may ask you send supporting files to send your claim.
You can complete these steps up to 13 weeks before your scenarios change. You can then send your claim 14 days before your situations alter. We'll contact you to remind you to do this.
21: Sign in to myGov and link to Centrelink with your CRN to claim
To declare a payment you require a Centrelink online account connected to myGov. When you have a CRN we can produce a Centrelink online represent you and connect it to your myGov.
Follow these steps:
1. Check in to myGov. - Select View and link services, then choose Centrelink.
- Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
- Select Centrelink from your connected services.
- Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers choose Get going.
- Select Request JobSeeker Payment and follow the prompts to finish your claim.
We'll tell you if you need to do anything else to finish your claim. We may ask you for supporting documents to send your claim.
22: After you claim by phone
We'll contact you if we need more information.
We'll send you a letter to let you understand your claim outcome. If your claim achieves success, we'll let you understand:
- when you'll get your first payment
- just how much you'll get.
23: After you claim online
After you submit your claim online, you'll get a receipt telling you:
- the ID variety of your claim - the date we approximate your claim will be total.
If your Centrelink online account is linked to myGov, indication in now to track your claim online.
Check in to myGov
You can also utilize the Express Plus Centrelink mobile app.
If you do not concur with our decision call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to evaluate our choice.
To do your service with us, create a myGov account and link it to Centrelink.
You require to prove your identity before you claim a payment or service.
When you declare a payment or service, we'll ask you for some documents to support your claim.
If you or your partner quit working, or change from full-time to casual work we'll need an Employment Separation Certificate from you in some situations.
You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, upgrade your details and get payments for you.