We'll guide you through the claim process.
This guide will ask you a question and based upon your response reveal you another question or result.
Before you begin, inspect if you're eligible for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in progress?
3: You can track your claim for JobSeeker Payment
You may require to supply supporting files to advance your claim.
We'll let you know the outcome of your claim. We'll send a message to your myGov Inbox.
If you don't get electronic letters, we'll send you a letter in the mail.
If you think we've slipped up you can ask us to examine our choice.
We can assist if you remain in monetary hardship or require unique assistance while we process your claim.
4: Are you claiming JobSeeker Payment for yourself?
5: Do you have a Candidate arrangement in place?
To declare on somebody else's behalf you need to be authorised.
The person you're declaring for should nominate you to be their Centrelink Correspondence Nominee.
6: Adding a Nominee plan
You require to have an arrangement in place to claim on somebody else's behalf.
The person you're declaring for will require to start the procedure. Read about how to include a Candidate plan using your online account.
7: Do you desire to declare online?
The simplest way is to declare online.
8: You can declare over the phone
If you can't declare online, call us on the Centrelink Employment Services line.
You don't require to go to a service centre to make a claim. If you're feeling unwell, or need to isolate yourself at home, please don't visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to declare
To declare a payment you need a myGov account connected to Centrelink. If you don't have a myGov account, it's simple to produce one.
To link Centrelink you'll require your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To claim a payment you need Centrelink connected to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.
Follow these steps to connect to Centrelink and make a claim.
1. In myGov, choose View and link services.
2. Under Link a service find Centrelink and select Link.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Get going.
7. Select Get JobSeeker Payment then follow the triggers to finish your claim.
13: Create a myGov account and prove who you are to link to Centrelink
To declare a payment you need a Centrelink online account connected to myGov. If you do not have a myGov account, it's easy to produce one.
Follow these actions.
1. Go to myGov and select Create an account.
2. Read the Regards to usage. If you agree to the terms, select I concur.
3. Enter your email address, then validate this address utilizing a code we email to you. Your myGov account must use a special e-mail address. You can't use the very same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you'll get a code sent to it each time you sign in to your myGov account.
5. Create a password and 3 secret concerns and get in answers.
6. You've produced your myGov account, choose Continue to myGov.
After you prove who you are through myGov by going into some details about you, you'll get a CRN. We'll check if you already have a CRN or create one and link Centrelink to your myGov account.
14: Prove who you are to connect Centrelink
1. In myGov, select Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the triggers to enter your identity information.
4. Enter info from your Medicare card.
5. Enter some individual information and we'll check them against our records.
6. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll require identity information from among these documents: - present Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll also require identity information from one of these documents:
- Australian chauffeur licence - ImmiCard released by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now begin your claim for a payment. Before you can send your claim, you'll need to visit a service centre to finish our identity requirements. You'll need to give us an appropriate picture identity file along with any other documents we may request.
If you can't prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to declare after you create your myGov account and link to Centrelink
16: Is your myGov account connected to Centrelink?
You require to connect your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you do not have one or can't remember your Centrelink Customer Reference Number (CRN), select No.
18: Sign in to myGov and prove who you are to link Centrelink
To claim a payment online, you'll require to do both the following:
- link your Centrelink online account to myGov - prove your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is presently the only Digital Identity service provider that provides the strong level Digital Identity required for Centrelink.
Download and use the myGovID app to get a strong level Digital Identity. You'll require to enter your individual details, details from your identity documents and confirm your photo.
Learn how to set up the myGovID app on the myGovID website.
Once you have a strong level Digital Identity, follow these actions to link Centrelink and prove your identity.
1. Sign in to myGov.
- Select View and link services, then select Centrelink.
- Give your consent to share your information with Centrelink.
- Select No to Do you have or know your CRN?
- Select Start in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other information about you.
If you can't prove your identity online, call us on the Centrelink Employment Services line.
19: How to claim after connecting Centrelink to your myGov
Once your Centrelink online account is linked to myGov, you can use online.
1. Check in to myGov. - Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers select Begin.
- Select Request JobSeeker Payment then follow the prompts to finish your claim.
20: Sign in to myGov and make a claim in Centrelink
If your Centrelink online account is linked to myGov, you can apply online.
To do this:
1. Sign in to myGov. - Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers choose Get begun.
- Select Apply for JobSeeker Payment and follow the prompts to finish your claim.
We'll inform you if you need to do anything else to complete your claim. We might ask you send to submit your claim.
You can complete these steps up to 13 weeks before your circumstances change. You can then submit your claim 2 week before your circumstances alter. We'll call you to remind you to do this.
21: Sign in to myGov and link to Centrelink with your CRN to declare
To declare a payment you need a Centrelink online account linked to myGov. When you have a CRN we can produce a Centrelink online represent you and link it to your myGov.
Follow these steps:
1. Sign in to myGov. - Select View and link services, then select Centrelink.
- Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
- Select Centrelink from your linked services.
- Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers choose Get started.
- Select Look For JobSeeker Payment and follow the prompts to complete your claim.
We'll inform you if you need to do anything else to complete your claim. We may ask you for supporting files to submit your claim.
22: After you claim by phone
We'll call you if we require more details.
We'll send you a letter to let you know your claim outcome. If your claim succeeds, we'll let you understand:
- when you'll get your first payment
- just how much you'll get.
23: After you declare online
After you send your claim online, you'll get an invoice informing you:
- the ID number of your claim - the date we estimate your claim will be complete.
If your Centrelink online account is connected to myGov, indication in now to track your claim online.
Sign in to myGov
You can also utilize the Express Plus Centrelink mobile app.
If you do not concur with our decision call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to review our decision.
To do your business with us, create a myGov account and link it to Centrelink.
You require to show your identity before you claim a payment or service.
When you claim a payment or service, employment we'll ask you for some documents to support your claim.
If you or your partner quit working, or modification from full time to casual work we'll need a Work Separation Certificate from you in some scenarios.
You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, upgrade your details and get payments for you.