We'll assist you through the claim process.
This guide will ask you a concern and based upon your answer reveal you another concern or outcome.
Before you begin, check if you're eligible for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in progress?
3: You can track your claim for JobSeeker Payment
You might need to provide supporting documents to advance your claim.
We'll let you know the outcome of your claim. We'll send a message to your myGov Inbox.
If you don't get electronic letters, we'll send you a letter in the mail.
If you believe we have actually slipped up you can ask us to review our decision.
We can assist if you're in monetary difficulty or require special assistance while we process your claim.
4: Are you claiming JobSeeker Payment on your own?
5: Do you have a Nominee plan in location?
To declare on someone else's behalf you should be authorised.
The person you're claiming for must choose you to be their Centrelink Correspondence Nominee.
6: Adding a Nominee plan
You need to have an arrangement in location to claim on somebody else's behalf.
The person you're declaring for will require to start the process. Read about how to add a Candidate arrangement utilizing your online account.
7: Do you wish to claim online?
The easiest way is to declare online.
8: You can declare over the phone
If you can't claim online, call us on the Centrelink Employment Services line.
You do not require to go to a service centre to make a claim. If you're feeling weak, or require to isolate yourself in your home, please do not visit our service centres.
9: Do you have a myGov account?
10: employment Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to claim
To declare a payment you need a myGov account linked to Centrelink. If you do not have a myGov account, it's easy to develop one.
To connect Centrelink you'll require your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To claim a payment you require Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.
Follow these steps to link to Centrelink and make a claim.
1. In myGov, choose View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Start.
7. Select Make An Application For JobSeeker Payment then follow the prompts to complete your claim.
13: Create a myGov account and prove who you are to link to Centrelink
To claim a payment you need a Centrelink online account connected to myGov. If you do not have a myGov account, it's easy to create one.
Follow these actions.
1. Go to myGov and choose Create an account.
2. Read the Terms of usage. If you concur to the terms, choose I agree.
3. Enter your email address, then verify this address using a code we email to you. Your myGov account must use a special e-mail address. You can't utilize the very same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you go into a number you'll get a code sent to it each time you sign in to your myGov account.
5. Create a password and 3 secret questions and enter answers.
6. You've produced your myGov account, select Continue to myGov.
After you prove who you are through myGov by entering some information about you, you'll get a CRN. We'll inspect if you already have a CRN or develop one and link Centrelink to your myGov account.
14: Prove who you are to connect Centrelink
1. In myGov, select Continue from the Government assistance for Coronavirus alert.
2. Select I need a CRN.
3. Follow the prompts to enter your identity details.
4. Enter info from your Medicare card.
5. Enter some individual information and we'll examine them versus our records.
6. We'll link Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll require identity information from among these documents: - existing Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll likewise require identity details from among these files:
- Australian driver licence - ImmiCard issued by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now begin your claim for a payment. Before you can submit your claim, you'll need to check out a service centre to finish our identity requirements. You'll require to provide us an acceptable picture identity document as well as any other documents we might request.
If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: employment How to claim after you produce your myGov account and link to Centrelink
16: Is your myGov account connected to Centrelink?
You need to connect your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you don't have one or can't remember your Centrelink Customer Reference Number (CRN), choose No.
18: employment Sign in to myGov and prove who you are to link Centrelink
To claim a payment online, you'll need to do both the following:
- link your Centrelink online account to myGov - show your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is currently the only Digital Identity service provider that offers the strong level Digital Identity required for Centrelink.
Download and use the myGovID app to get a strong level Digital Identity. You'll need to enter your personal information, details from your identity files and validate your photo.
Find out how to establish the myGovID app on the myGovID website.
Once you have a strong level Digital Identity, follow these actions to connect Centrelink and show your identity.
1. Sign in to myGov.
- Select View and link services, then select Centrelink.
- Give your grant share your information with Centrelink.
- Select No to Do you have or know your CRN?
- Select Begin in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other details about you.
If you can't prove your identity online, call us on the Centrelink Employment Services line.
19: How to claim after linking Centrelink to your myGov
Once your Centrelink online account is connected to myGov, you can apply online.
1. Sign in to myGov. - Select Make a claim or employment view declare status, then Make a claim.
- Under Job Seekers choose Get going.
- Select Request JobSeeker Payment then follow the prompts to complete your claim.
20: Check in to myGov and make a claim in Centrelink
If your Centrelink online account is connected to myGov, you can use online.
To do this:
1. Check in to myGov. - Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers choose Get begun.
- Select Look For JobSeeker Payment and follow the prompts to finish your claim.
We'll inform you if you require to do anything else to finish your claim. We may ask you send supporting documents to send your claim.
You can complete these steps up to 13 weeks before your situations change. You can then send your claim 2 week before your circumstances change. We'll call you to remind you to do this.
21: Check in to myGov and link to Centrelink with your CRN to claim
To declare a payment you require a Centrelink online account linked to myGov. When you have a CRN we can produce a Centrelink online account for you and it to your myGov.
Follow these actions:
1. Sign in to myGov. - Select View and link services, then select Centrelink.
- Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
- Select Centrelink from your connected services.
- Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers select Get begun.
- Select Request JobSeeker Payment and follow the prompts to complete your claim.
We'll tell you if you need to do anything else to complete your claim. We may ask you for employment supporting files to send your claim.
22: After you declare by phone
We'll call you if we require more information.
We'll send you a letter to let you know your claim outcome. If your claim achieves success, we'll let you understand:
- when you'll get your very first payment
- just how much you'll get.
23: After you claim online
After you send your claim online, you'll get an invoice telling you:
- the ID number of your claim - the date we estimate your claim will be total.
If your Centrelink online account is connected to myGov, check in now to track your claim online.
Sign in to myGov
You can likewise use the Express Plus Centrelink mobile app.
If you don't concur with our decision call us on the Centrelink Employment Services line. If you still don't agree, you can ask us to evaluate our decision.
To do your company with us, develop a myGov account and link it to Centrelink.
You need to show your identity before you claim a payment or service.
When you claim a payment or service, we'll ask you for some files to support your claim.
If you or your partner quit working, or modification from complete time to casual work we'll need an Employment Separation Certificate from you in some situations.
You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, upgrade your details and get payments for you.